Unsigned quotes
Every quote issued enters a sequence and only leaves it on a real answer: yes, no, or "call me back in September".
Output a dated decision
Recover up to €99,360 already lying dormant in your HVAC contacts.
Your quotes go out, your service dates come round, your invoices fall due. And all of it rests on the memory of someone who already has too much to do. The Zero Miss System follows up in their place.
- Live in 14 working days
- On your current tools
- Guaranteed: or the month is on us
Annual estimate on a typical profile of 30 quotes a month at €4,500. Run the numbers on your own figures.
In short
The Zero Miss System is an automated follow-up setup for HVAC companies with 8 to 30 staff. It plugs in behind the software you already use (Obat, Batigest, EBP, Optim BTP, Mediabat, a spreadsheet or a plain mailbox) and follows up on the four things nobody has time to track: unsigned quotes, statutory maintenance due dates, contract renewals and overdue invoices. Live in fourteen working days, with no data migration and no change of habit for your engineers.
The situation
A botched job, you see. A quote dying quietly, you do not.
That is what makes this particular loss more expensive than the others: it makes no noise.
In a small HVAC company, the conversion rate on a quote sits between 22 and 30%. More than 48% of construction quotes are never signed, according to industry surveys. This is not a pricing problem, nor a costing problem: it is a follow-up problem. In an eight-person company, nobody has the time to keep a table of thirty quotes with five follow-up dates each.
On maintenance due dates the gap is wider still, because it is invisible. A contract that lapses does not complain. It does not call back. It simply changes supplier the following year.
And all the while, the owner of a small construction business spends an average of 13 hours and 21 minutes a week on admin: between 15 and 28% of total working time according to the FFB and the CAPEB.
The mechanics
Four radars plugged in behind your tools
A radar is automated surveillance placed on one type of event. It detects what comes in, counts the days, triggers the right follow-up at the right moment and only stops on a real answer. You change nothing in the way you work: the radar reads what your tools already produce.
Maintenance due dates
Two months before the statutory or contractual date, the customer gets three time slots. Not an offer: a compliance reminder.
Output an appointment booked
Renewals
Three months before the anniversary date you decide: renew, reprice, or walk away. Automatic rollover stops being a trap.
Output a decision, not an oversight
Overdue invoices
Follow-up the day after the due date, then a statement of account, an SMS, and a formal notice ready to sign.
Output cash in the bank
Quote sequence
Stops instantly on the customer's first reply.
- D+1 Email : acknowledgement, reminder of what is included
- D+4 Call : task ranked by value, for your account manager
- D+7 SMS : read by 90% within three minutes
- D+14 Email : the three usual reasons for not signing
- D+21 Close : a clean exit, door left open
Maintenance sequence
Counted back from the due date, not from the last visit.
- D−60 Email : due-date reminder and three slots to choose from
- D−30 SMS : short follow-up with a booking link
- D−15 Letter or WhatsApp : for the ones who do not read their email
- D−0 Internal alert : the date has passed, someone picks up the phone
Data capture fits what you already have: Obat, Batigest, EBP, Optim BTP, Mediabat, a spreadsheet, a mailbox. API where one exists, scheduled export or shared-folder reading where it does not. The method is settled during the audit, before any commitment. Nothing to migrate, no habit to change for your engineers.
And the system signs nothing on your behalf. Every morning your account manager gets their call list, ranked by value. Because a €15,000 quote is not something a machine closes.
The numbers
How much is the silence costing you every year?
Enter your five figures. The maths runs live in your browser: nothing is sent, nothing is stored. It only prices what you are losing today, not what the system costs.
per month
€ excl. VAT
% per job
service contracts
€ excl. VAT per year
-
Quotes issued each year
-
Recoverable revenue · median case
+6 points of conversion, two thirds of the gap observed between improvised and systematic follow-up
-
Contracts saved from the silence
-
Gross margin recovered · median case
Based on the margin rate you entered. This is what actually stays in the business.
The three scenarios on your figures
| Gain assumption | Conversion | Revenue per year | Margin per year |
|---|---|---|---|
| Conservative · +3 pts | - | - | - |
| Median · +6 pts | - | - | - |
| Observed in sources · +9 pts | - | - | - |
Starting point: 27% signature rate without organised follow-up. The three lines count the quote lever only. Contracts saved and cash released come on top.
Keep this estimate
Leave your email: I will send you the detail of this calculation, line by line, with the assumptions behind each one.
Company value
What a saved contract is worth
The argument nobody makes to an owner thinking about selling.
An HVAC business is valued at between 3 and 7 times its EBITDA. What decides its place in that range is the share of recurring revenue: above 50% under contract, 5.5 to 6.5 times; below 30%, 3 to 3.5 times, according to the sector's valuation benchmarks.
So a service contract that lapses for want of a follow-up does not just cost you its annual value. It costs you that value every year, plus the slice of company valuation that came with it.
What you get
What gets installed at your place
Everything is delivered within fourteen working days of receiving access. You have nothing to install, nothing to configure and nothing to teach your engineers.
On day one we do not start from zero. We reopen your quotes from the last twelve months and follow them all up in one go. That single move usually pays for the installation before the first month is out.
One installation, then a monthly fee. Three months committed, then month to month. The amounts are set during the audit, against your own numbers, not off a price list.
The commitment
The Zero Miss guarantee
I am not promising that your customers will sign. That is your trade, and I do not control it.
I am promising that nothing will slip through again. That, I do control, and I prove it to you every month with a four-line counter.
If a single one of those lines is not at zero, that month of maintenance is free.
Monthly counter
target: zero across the board- Quotes off the radar with no tracked answer 0 0
- Due dates passed with no proposal sent 0 0
- Contracts expired with no follow-up 0 0
- Overdue invoices not chased 0 0
A delivery commitment, separate from the guarantee: live within fourteen working days of receiving access. Beyond that, every week of delay is free.
Objections
What I get asked every time
"We already follow up."
Good. How many quotes did you issue last month? And how many got a fourth contact?
44% of salespeople stop after a single follow-up, 8% get as far as the fifth, and 80% of sales happen beyond the fourth. The point is not to follow up: it is to follow up when everyone else has stopped thinking about it.
"My customers will find it pushy."
The sequences are written in your voice, sent from your account manager's address, and stopped on the first reply. For maintenance it is not even a sales follow-up: it is a statutory compliance reminder.
And one more follow-up is not what drives a customer away. What drives them away is hearing nothing back and ending up calling someone else. The risk is not being a nuisance. It is being forgotten.
"My software does not open up, we have no API."
That is precisely the job. Scheduled export, mailbox reading, shared folder, database: we read what is already there. The capture method is settled during the audit, before any commitment, and you sign it off.
"What about my customer data?"
It stays with you. The system reads your tools and writes into them; it does not build a parallel file that would belong to me. Access is named, and you cut it whenever you want without having to ask me.
What is written down before we start: the list of tools involved, who has access, and the deletion of everything that passed through on the day we stop. Nothing is sold on, nothing is reused for another client.
"We tried before, it failed."
It failed because it was too big and it asked your teams to change their habits. Here: fourteen days, no change of tool, no change of habit for the engineers. The system plugs in behind what you already do.
"And who exactly are you?"
JC Lechalier, LCH Agency. I work on this system alone: I run the audit, I install the four radars, I write the sequences and I publish the counter every month. That is also the reason for three installations a month: it is not an artificial waiting list, it is the number of jobs one person can deliver in fourteen days.
So you will never get a salesperson on the phone, nor a junior discovering your file. In exchange, you are entitled to ask me point blank, during the thirty-minute audit, what I have already installed and for whom.
"And if it does not work?"
The counter is published every month, and a non-zero line means that month is free. The commitment is three months, then rolling monthly.
And there is no hidden LCH subscription: the third-party tools the system needs are resold to you at their public price, with no margin.
It starts with an audit, not a quote.
Thirty minutes, free, no strings. I ask you a dozen questions about what happens between sending a quote and banking the invoice. At the end, you leave with the figure for what it is costing you. It is yours, whether we work together or not.
The calendar could not load — an ad blocker or a dropped connection, most of the time. Booking is still open directly on Calendly.
Book your 30 minutes (new tab)Three installations a month, no more. That is not a sales line: it is the real capacity of someone who delivers in fourteen days and does it himself.
JC Lechalier · LCH Agency. I run the audit, I do the installation, and I publish the counter every month.
LCH Agency · Automation and AI for HVAC companies · The industry figures quoted on this page come from the publishers and institutions named next to each of them. The simulator’s projections are estimates computed from the values you enter; they are not a guarantee of results. The only commitment is the Zero Miss guarantee.